Movers Catford Terms and Conditions
These Terms and Conditions set out the basis on which Movers Catford provides moving, packing, loading, unloading, and related removal services to domestic and commercial customers. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service. They are designed to ensure clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to all services provided by Catford movers.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Movers Catford name. References to “you” or “the customer” mean the individual or business entering into the service agreement. These terms apply to all quotations, bookings, and work carried out unless we agree otherwise in writing.
Our services may include one-off house removals, office relocation support, packing labour, furniture dismantling and reassembly, loading and unloading, and the transport of household or office items. Where waste removal is requested, such work is provided only in accordance with applicable environmental and waste legislation. These conditions do not apply to separate written agreements that expressly override them.
1. Booking Process
A booking with movers in Catford is only confirmed when we have accepted your request and provided written or electronic confirmation. A quotation may be based on information supplied by you, including property size, access conditions, number of items, distance, special handling needs, and any required packaging or disposal services. If the information changes, the quoted price or service schedule may also change.
It is your responsibility to ensure that all details given at the time of booking are accurate and complete. This includes reporting stairs, lifts, parking restrictions, narrow access, fragile items, oversized furniture, and any items requiring disassembly. If these details are not disclosed in advance, we reserve the right to amend the price, adjust staffing or vehicle allocation, or refuse to proceed where safety or practicality is affected.
For operational reasons, we may need to suggest a revised date, time window, vehicle size, or crew composition. Any such adjustments will be communicated as early as reasonably possible. Where a booking is made by phone, email, text, or online form, the booking will be considered subject to these terms once confirmed by us. You must check the confirmation carefully and notify us promptly of any errors.
We may ask for identification, proof of address, or authority to move or dispose of items where appropriate. This may be required for security, insurance, compliance, or waste-handling purposes. If you are arranging a service for a company, landlord, tenant, agent, or third party, you confirm that you have authority to enter into the booking and to permit access to the premises and goods concerned.
2. Pricing and Payments
Prices may be provided as fixed quotations or estimated charges depending on the information available at the time of booking. A fixed quotation remains valid only for the scope of work described. If the service changes materially, additional charges may apply. Estimates are based on expected time, labour, mileage, access, parking, and any specialist resources required. We may invoice for additional time or resources where they are reasonably necessary to complete the work.
Unless otherwise agreed, payment is due in full on the day of service before completion or immediately after completion. We may require a deposit to secure the booking, particularly for larger moves, weekend work, or jobs involving substantial planning or dedicated vehicles. Deposits may be non-refundable in accordance with the cancellation terms below. Accepted payment methods will be confirmed at the time of booking.
Late payment may result in additional administration charges and, where legally permitted, interest. If payment is not made when due, we may suspend services, retain goods in our possession where lawful and reasonable, or pursue recovery of sums owed. Any costs incurred in recovering unpaid amounts may be added to the debt to the extent permitted by law.
If waiting time occurs because of delayed access, incomplete packing, absent keys, traffic restrictions, or customer-related delays, we may charge for the additional time at the applicable rate. Charges may also apply if we must return on another date because access is not available or the service cannot be completed as planned due to circumstances outside our control.
3. Cancellations, Rescheduling, and Customer Changes
You may request to cancel or reschedule a booking by giving notice as early as possible. The amount payable on cancellation depends on how much notice is given and whether any non-recoverable costs have already been incurred. If you cancel after we have reserved vehicles, staff, permits, or other resources, we may deduct reasonable costs from any deposit or charge a cancellation fee.
Where notice is short, especially on the day of service or within a very limited period before the scheduled move, a larger proportion of the agreed fee may be charged. This reflects the time and resource commitment made in reliance on your booking. If you are unable to proceed because your own arrangements are not ready, that may be treated as a customer cancellation or postponement.
We may also reschedule a booking if operational circumstances require it, including severe weather, traffic disruption, vehicle failure, staff illness, safety concerns, or events outside our reasonable control. In such cases, we will try to offer the nearest available alternative. If we must cancel for reasons within our control, any prepayment for the affected part of the service will normally be refunded, but we will not be responsible for indirect losses.
If you request changes to the service after confirmation, such as extra stops, additional labour, more items, or disposal of waste not originally included, we may revise the quote and the completion time. We are not obliged to carry out amended work if the changes would create unsafe conditions, breach regulations, exceed vehicle capacity, or require resources not previously agreed.
4. Service Standards and Customer Responsibilities
We will carry out the service with reasonable care and skill, using appropriate equipment and trained personnel where required. You must ensure that premises, items, and routes are ready for the agreed move time. This includes providing safe access, clear pathways, suitable parking arrangements where possible, and accurate information about fragile, valuable, or hazardous goods. We may refuse to move items that are unsafe, prohibited, or inadequately prepared.
You are responsible for ensuring that items are suitably packed unless packing has been specifically included in the service. Where we provide packing materials or labour, we do not guarantee that contents packed by you or by us will survive movement if they were already damaged, improperly packaged, or inherently fragile. Please remove or secure loose parts, liquids, perishables, and personal data before the move unless we have expressly agreed to handle them.
Any item of special value, such as antiques, artwork, jewellery, cash, documents, or collectibles, must be declared in advance. We may decline to transport certain high-value or irreplaceable items unless additional arrangements are made. You should also ensure that pets, children, and unauthorised persons are kept away from the working area for health and safety reasons.
Where we dismantle or reassemble furniture, we will do so using reasonable skill and care. However, some items are not designed for repeated dismantling, and we cannot guarantee manufacturer-style reassembly for products that are weak, worn, or previously altered. Screws, fittings, keys, and instructions should be provided by you where relevant. We are not liable for defects caused by pre-existing weakness or unsuitable design.
5. Liability and Insurance
We accept liability for loss or damage caused directly by our negligence or breach of contract, subject to the exclusions and limits in these terms and any applicable insurance policy. Our liability is limited to the reasonable repair cost, replacement value, or fair depreciation of the affected item, whichever is appropriate and lawful. We will not be responsible for loss that arises from your failure to pack items properly, provide accurate information, or secure access arrangements.
We are not liable for pre-existing damage, wear and tear, hidden defects, or faults caused by the inherent nature of the item. We are also not responsible for indirect or consequential losses, including missed deadlines, business interruption, lost profits, emotional distress, or loss of opportunity, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Any claim for damage or shortage must be reported as soon as reasonably possible and, where practical, before the crew leaves the site. You should keep original packaging and take photographs if damage is suspected. We may need access to the item to assess the claim, and you must cooperate with any reasonable investigation. Failure to report promptly may affect our ability to verify and process the claim.
Where goods are carried in our vehicle, we may maintain insurance cover consistent with the nature of the service, but insurance does not alter the legal allocation of risk under these terms. Some items may be excluded from cover or subject to conditions. If you require enhanced protection for specific goods, this must be arranged in advance and confirmed in writing.
6. Waste Regulations and Disposal
Waste handling services are provided in compliance with environmental law, including applicable duty-of-care requirements and regulations governing transport and disposal. We will only collect, carry, or dispose of waste that has been lawfully identified, described, and accepted by us. You must not ask us to remove materials that are hazardous, illegal, contaminated, or otherwise prohibited unless we have specifically agreed and are legally able to handle them.
You confirm that any waste presented for removal is yours to dispose of or that you have authority to arrange its removal. We may ask for details of the waste type, source, and quantity. If the waste is mixed, contains electrical equipment, white goods, paint, chemicals, sharps, asbestos, or other regulated substances, we may refuse the collection or apply additional conditions. Any booking that involves waste must comply with the law and any site-specific restrictions.
Where we transport waste, we may issue or retain documentation required for lawful disposal, such as waste descriptions, transfer records, or receipts from licensed facilities, where applicable. You must not place non-waste items, confidential records, or prohibited materials into waste loads unless expressly agreed. We reserve the right to stop work if we discover that the waste differs materially from what was declared.
If you request that items be recycled, donated, reused, or disposed of, we may choose the most appropriate lawful method. However, once waste has been collected for disposal, ownership of the waste is transferred only to the extent permitted by law and subject to acceptance at a licensed facility. We are not responsible for any reuse decision made by a third-party recycler or disposal operator.
7. Delays, Access Issues, and Force Majeure
We will use reasonable efforts to arrive within any agreed time window, but timing is not guaranteed unless expressly stated in writing. Delays may occur due to traffic, road closures, weather, vehicle incidents, safety checks, or circumstances affecting access at either property. Where practical, we will inform you of significant delays and take reasonable steps to minimise disruption.
We are not liable for failure or delay in performing our obligations where the failure is caused by events outside our reasonable control, including extreme weather, civil unrest, strikes, fire, flood, epidemic, utility failure, or government action. If a force majeure event prevents completion, we may suspend or cancel the affected service without liability except for refunding any prepaid amount for work not performed, subject to lawful deductions for costs already incurred.
If access to premises is restricted, parking is unavailable, keys are delayed, lifts are unusable, or another party prevents entry, we may pause the job or charge for waiting time and additional travel as appropriate. If the move cannot proceed safely or efficiently, we may end the service and invoice for work completed up to that point.
8. Complaints, Legal Terms, and Governing Law
We aim to resolve concerns promptly and fairly. If you believe a service has not been carried out in accordance with these terms, you should raise the issue as soon as reasonably possible and provide relevant details. This allows us to review what happened and, where appropriate, propose a remedy. Nothing in this section limits your statutory rights.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.
No waiver of any right or remedy shall be effective unless made in writing. Failure by us to enforce any term on one occasion does not mean we waive our right to enforce it later. These terms constitute the entire agreement between the parties regarding the service, except where we expressly agree in writing to additional terms. By proceeding with a booking, you confirm that you understand and accept the conditions applicable to Movers Catford and related removal services.