Terms and Conditions
Movers Catford Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Catford provides removal, packing, storage coordination, furniture transport, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company or organisation that books or receives services from Movers Catford.
1.2 Services means any removal, packing, loading, unloading, transport, delivery, waste removal coordination, furniture assembly or disassembly, storage coordination, or any related services provided by Movers Catford.
1.3 Goods means the items and belongings that are the subject of the Services.
1.4 Premises means the property or properties from which Goods are collected, moved, or delivered.
1.5 Contract means the agreement between the Client and Movers Catford for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by Movers Catford.
2. Scope of Services
2.1 Movers Catford provides household and commercial moving services, including local and regional relocations, packing and unpacking assistance, loading and unloading, and transport of Goods using suitably sized vehicles.
2.2 Additional services may include furniture dismantling and reassembly, basic protection of Goods using blankets or other materials, and coordination of storage or waste removal where expressly agreed in writing.
2.3 Any services not expressly included in the written quotation or confirmation will be treated as additional services and may incur extra charges.
3. Booking Process
3.1 Bookings may be requested by the Client through an online form, written correspondence, or other method accepted by Movers Catford from time to time.
3.2 All bookings are subject to availability and are not confirmed until Movers Catford issues written confirmation outlining the agreed Services, indicative schedule, and charges.
3.3 Movers Catford may request details about the Premises, access conditions, parking arrangements, the volume and nature of Goods, and any items that are heavy, fragile, valuable or unusual in size or shape.
3.4 The Client must provide accurate and complete information during the booking process. Prices and service times are based on the information supplied. Any changes or inaccuracies that affect the scope, time or difficulty of the work may result in additional charges or changes to the service schedule.
3.5 Where a survey or assessment is required, Movers Catford will agree a suitable time with the Client. The final quotation may be amended following a survey if the volume of Goods or access conditions differ from the original description.
4. Quotations and Pricing
4.1 Quotations are provided based on the information supplied by the Client and, where relevant, any survey carried out by Movers Catford. Unless stated otherwise, quotations are exclusive of any applicable taxes, congestion charges, tolls, parking fees, or third party charges.
4.2 Quotations are usually valid for a limited period as specified in the quotation. After this period, Movers Catford reserves the right to revise prices.
4.3 Movers Catford may adjust the quotation or apply extra charges where:
a. The work is carried out on dates or times different from those originally agreed.
b. The information provided by the Client was incomplete or inaccurate.
c. Access to the Premises is significantly restricted, requires long carries, use of stairs above the first floor without lift access, or the use of additional equipment.
d. Parking is not available or is restricted, resulting in delays, fines, or extended walking distances.
e. Additional Goods, services, or destinations are added after the quotation is given.
4.4 Any additional charges will be discussed with the Client where reasonably possible, but may be applied where the Services must continue to protect the safety of staff and Goods or to avoid disruption.
5. Payments
5.1 Unless otherwise agreed in writing, a deposit may be required to secure the booking. The remaining balance is typically due on or before the day the Services are provided.
5.2 Movers Catford accepts payment by methods stated in the quotation or booking confirmation. All payments must be made in the currency specified in the quotation.
5.3 If payment is not received when due, Movers Catford reserves the right to:
a. Suspend or refuse to carry out the Services.
b. Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.
c. Retain Goods until all outstanding charges have been paid, subject to applicable law.
5.4 For business Clients, credit terms may be offered at Movers Catford's discretion. Where credit terms apply, invoices must be paid within the agreed period. Late payment may result in suspension of further Services and the application of interest and recovery costs.
6. Cancellations, Postponements, and Changes
6.1 The Client may cancel or change a booking by giving written notice to Movers Catford.
6.2 Cancellation or postponement charges may apply, calculated by reference to the proximity of the scheduled service date, the type of Services booked, and any costs incurred by Movers Catford in preparing to provide the Services.
6.3 Movers Catford will provide details of applicable cancellation terms in the quotation or booking confirmation. As a general guide, cancellations made close to the service date are more likely to incur higher charges due to staff and vehicle commitments.
6.4 Movers Catford may cancel or reschedule the Services if:
a. The Client fails to provide necessary information, instructions, access, or payment.
b. Weather conditions, accidents, road closures, or other events beyond Movers Catford's reasonable control prevent safe or timely performance of the Services.
c. Movers Catford considers that carrying out the Services would pose an unacceptable risk to persons, property, or Goods.
6.5 In such circumstances, Movers Catford will make reasonable efforts to notify the Client and rearrange the Services at a mutually convenient time. Movers Catford will not be liable for any losses arising from such cancellations or delays where they result from events beyond its reasonable control.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Providing accurate information during the booking process.
b. Ensuring that Goods are ready for removal at the agreed time, properly packed unless packing services have been agreed, and clearly labelled where necessary.
c. Ensuring that Premises are accessible and safe for staff and vehicles, including arranging any required parking permissions or permits.
d. Removing and securing any personal documents, cash, jewellery, and high value or delicate items that have not been expressly agreed for transport.
e. Being present or appointing a representative at both collection and delivery addresses to provide instructions and sign relevant documentation.
7.2 The Client must inform Movers Catford of any Goods that are fragile, valuable, or require special handling, and of any restrictions at the Premises, such as limited access, time restrictions, or building regulations.
8. Excluded Goods and Hazardous Items
8.1 Unless expressly agreed in writing, Movers Catford does not carry:
a. Cash, securities, precious metals, or jewellery.
b. Dangerous or hazardous materials including explosives, gases, flammable liquids, chemicals, or toxic substances.
d. Animals, plants, or living organisms.
e. Illegal items or items that the Client does not lawfully own or have the right to move.
8.2 If such items are found among the Goods without disclosure, Movers Catford may remove them or refuse to transport them, and the Client may be responsible for any loss, damage, or expenses arising.
9. Waste and Environmental Regulations
9.1 Movers Catford operates in accordance with applicable waste management and environmental regulations. Certain items, such as electrical equipment, mattresses, construction waste, and bulky refuse, may require special handling or disposal routes.
9.2 Where Movers Catford agrees to remove items for disposal, this will be clearly stated in the quotation or written confirmation. Additional charges may apply depending on the nature, volume, and destination of the waste.
9.3 The Client must not present for removal any waste that is hazardous, contaminated, or prohibited by law, such as asbestos, certain chemicals, or clinical waste, unless explicitly agreed and compliant with applicable regulations.
9.4 Movers Catford may refuse to remove any items that appear unsafe, illegal, or non-compliant with waste regulations, and may advise the Client to contact a specialist waste contractor or the local authority.
10. Liability and Insurance
10.1 Movers Catford will exercise reasonable care and skill in providing the Services and handling the Goods.
10.2 While reasonable precautions are taken, the risk of minor damage or wear and tear during moving cannot be completely eliminated. The Client is encouraged to arrange suitable insurance cover for the Goods in transit and during handling.
10.3 Movers Catford's liability for loss of or damage to Goods, where such loss or damage is caused by Movers Catford's negligence or breach of contract, will be limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation, or otherwise required by law.
10.4 Movers Catford will not be liable for:
a. Loss or damage arising from the Client's failure to pack Goods properly when packing services are not provided.
b. Loss of or damage to Goods that are fragile, high-value, concealed, or not properly declared.
c. Normal wear and tear, minor scratches, or cosmetic damage that is inherent in moving large or bulky items.
d. Loss of use, loss of profits, consequential or indirect losses.
10.5 Any claim for loss or damage must be notified to Movers Catford in writing as soon as reasonably possible, providing details of the incident and any supporting evidence. Failure to report damage promptly may affect the ability to investigate and resolve the matter.
11. Limitations and Exclusions
11.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited or excluded.
11.2 Subject to the above, Movers Catford's total aggregate liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, will not exceed the total amount paid by the Client for the relevant Services, unless a different limit is expressly agreed in writing.
12. Delays and Events Beyond Control
12.1 Movers Catford will use reasonable efforts to carry out the Services on the agreed date and within an estimated time window. However, timings are estimates only and may be affected by traffic conditions, weather, access issues, or other circumstances beyond Movers Catford's control.
12.2 Movers Catford will not be responsible for any loss or inconvenience arising from delays caused by events outside its reasonable control. Where possible, Movers Catford will communicate with the Client to update arrival times or rearrange work.
13. Complaints and Dispute Resolution
13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible with the team on site or with the office so that Movers Catford has an opportunity to address the concern.
13.2 Formal complaints should be made in writing, setting out the nature of the complaint, relevant dates, and supporting details. Movers Catford will investigate and respond within a reasonable time, and may request additional information or photographs.
13.3 Movers Catford aims to resolve complaints amicably and fairly. Where a dispute cannot be resolved by agreement, the parties may consider using mediation or other alternative dispute resolution procedures before pursuing formal legal action.
14. Data Protection and Privacy
14.1 Movers Catford may collect and process personal information from Clients in order to manage bookings, provide Services, handle payments, and comply with legal obligations.
14.2 Personal information will be handled in accordance with applicable data protection laws. Clients may have certain rights in relation to their personal data, including access, correction, or deletion, subject to legal limitations.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract for Services are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer protections that apply.
16. Amendments and Severability
16.1 Movers Catford may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.
16.2 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any quotation or written confirmation issued by Movers Catford, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, representations, or understandings.
17.2 No variation of these Terms and Conditions will be effective unless it is agreed in writing by Movers Catford.
